Note: Government officials will never ask you to transfer money or disclose bank log-in details via phone call, text message, or email. Please call the 24/7 ScamShield Helpline at 1799 or check the ScamShield website if you are unsure if something is scam.

Thank you for reaching out to us. We aim to respond to all enquiries as promptly as possible. Please note that if your enquiry pertains to the following topics, please visit the resources linked below.

1. HS/CA Product Code: https://hscodechecker.gobusiness.gov.sg
2. List of Local Freight Forwarding Agents: https://go.gov.sg/forwardingagents
3. Going Through Customs: https://go.gov.sg/arrival
4. For Overpayment of Duty and/or GST: https://go.gov.sg/refundmatters
5. For Application for GST Relief for:
   • Hand-Carried Used Household Articles, Personal Effects and Personal Pets (Where there is change in residence) (For Singpass users): https://go.gov.sg/pe-app-singpass
   • Hand-Carried Used Household Articles, Personal Effects and Personal Pets (Where there is change in residence) (For Non-Singpass users): https://go.gov.sg/pe-app
   • Importation of Unaccompanied Used Household Articles, Personal Effects and Personal Pets: https://go.gov.sg/pe-dof
   • Personal Pets (Where there is overseas travel): https://go.gov.sg/pet-travel